Essential Training At Your Finger Tips

The future of home care is about more than delivering great service; it's about being able to prove the difference your agency makes. As clients, families, referral partners, and payer sources increasingly look for measurable evidence of quality and value, home care agencies need to move beyond satisfaction scores and anecdotal success stories. This session will explore the growing importance of outcomes measurement in non-medical home care and how agencies can begin capturing meaningful data around client independence, hospitalization risk, falls, caregiver satisfaction, and client experience. Attendees will also be introduced to ValuTrak, a first-of-its-kind comprehensive outcomes-tracking software platform designed specifically for home care. They will learn how outcomes data can become a powerful tool for demonstrating value, strengthening referral relationships, differentiating their agency, and preparing for the future of home care. Speakers/Course Authors - Holly Haringa Read more

The Open Enrollment Period that allows patients the time to make changes to their Medicare coverage can be one of the most frustrating times for home health agencies. The most uncertain times are in the aftermath of the enrollment period when agencies are faced with ensuring that they are billing the appropriate plan. This session will review steps to ensure that you are doing everything possible to ensure that the patient payer is correct. Speakers/Course Authors - Regina Wild, LPN Read more

This session will provide an overview of the 2027 ICD-10 CM changes with a focus on the changes that will be the most consequential for Home Health agencies, discuss the impact these changes will have on claims that begin prior to and end after October 1.   Speakers/Course Authors - Jennifer Osburn, RN, HCS-D, COS-C Read more

Strong margins don’t happen by accident. They come from understanding the right numbers and using them to make better decisions at every stage of growth. In this session, Dana Charumbira and Adam Shriver from The Home Care CPAs will walk through the core financial drivers behind a healthy, scalable home care agency. We’ll focus on the metrics that matter most, how they show up in your financials, and how to use them to evaluate performance, spot opportunities, and make more confident decisions. Whether you’re building toward your next stage of growth or looking to improve profitability at scale, you’ll leave with a clearer framework for managing your numbers and strengthening your margins.   Speakers/Course Authors - Dana Charumbira, CPA; Adam Shriver, Client CFO Read more

Organizations with multiple service divisions cannot assume referrals will flow naturally between them. This session explains how intentional processes, stronger communication, and improved coordination can activate internal referral pathways, enhance patient outcomes, and improve financial performance. Speakers/Course Authors - Kim Wilkerson Read more

Silos between Quality Assessment and Performance Improvement (QAPI) and clinical operations can waste resources and undermine organizational performance. This session explores how workforce optimization, clinical analytics, shared priorities, and well-timed change can improve engagement, outcomes, and organizational success. Speakers/Course Authors - Cindy Campbell & Katherine Morrison Read more